These Terms of Service (the "Terms") govern your access to and use of the SYLAR application, website, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. If you use the Service on behalf of a business or legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.
You must not use the Service if you are barred from receiving it under the laws of your country or any country where we operate.
You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us immediately at security@sylar.app if you suspect unauthorised access. We are not liable for losses caused by unauthorised use of your account resulting from your failure to maintain security.
You must provide accurate information when registering and keep it up to date. Creating an account with false information or impersonating another person is not permitted.
SYLAR is a single mobile application (and its supporting web services) that hosts many independent business profiles — effectively "mini-apps" — inside the SYLAR application. Business users do not publish a separate app to the Apple App Store or Google Play; they build and operate their profile inside SYLAR, and clients discover and book services by installing the one SYLAR mobile app.
SYLAR serves two categories of users:
Specific features may vary by plan, country, and device platform. We may add, modify, or remove features at our discretion; material changes will be communicated in advance.
Business accounts may subscribe to SYLAR Pro to publish their business profile inside the SYLAR application and unlock additional features. The subscription is offered at USD 9.90 per month (or the equivalent local-currency price set by the app store), billed monthly.
All in-app subscriptions are processed by the respective app store (Apple App Store for iOS, Google Play for Android). Payment is charged to your store account at confirmation of purchase. Subscriptions automatically renew at the end of each billing period for the same term and price unless you cancel at least 24 hours before the renewal date.
New subscribers may be offered a 7-day free trial. If you do not cancel before the trial ends, your subscription begins automatically and the first monthly charge is applied. You can cancel at any time during the trial.
Manage or cancel your subscription in:
If you cancel, your subscription remains active until the end of the current billing period; it is not pro-rated.
All purchases are handled by the respective app store and are subject to their refund policies. Requests for refunds must be made directly to Apple or Google through your store account. We have no authority to grant refunds for purchases processed by an app store.
We may change subscription prices. Any change takes effect at the next renewal and will be communicated to you at least 30 days in advance. Continuing the subscription after the change takes effect constitutes acceptance of the new price.
You agree not to:
We reserve the right (but are not obligated) to monitor content posted on the Service, to remove content that violates these Terms, and to suspend or terminate accounts that engage in prohibited conduct.
The Service allows you to create, upload, and share content — including business descriptions, service listings, staff profiles, photos, reviews (with optional voice or video), chat messages, and CRM notes ("Your Content").
You retain all rights to Your Content. We do not claim ownership.
To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, modify (for formatting and display), and publicly display Your Content solely for the purpose of providing the Service to you and your permitted audience (e.g. your clients). This licence ends when you delete Your Content or delete your account, except for (i) copies retained in backups for a limited period and (ii) anonymised or aggregated data.
You represent and warrant that you have the right to submit Your Content to the Service, and that Your Content does not infringe any third-party rights (including intellectual property, privacy, and publicity rights), does not contain private information of others without their consent, and does not otherwise violate these Terms.
We use automated image analysis (NSFW detection) and may review flagged content manually. We may remove Your Content and suspend your account if we determine, in our reasonable discretion, that Your Content violates these Terms or applicable law.
Clients may leave reviews for businesses after a completed booking. Reviews must reflect genuine experiences, must not contain false or defamatory statements, and must not be written in exchange for payment, discounts, or other incentives. We may remove reviews that violate these rules.
Businesses may respond to reviews but may not retaliate against reviewers, including by denying service or threatening legal action against honest feedback.
The Service includes a chat feature between businesses and clients. We operate this as a neutral conduit; we do not routinely review messages. You are solely responsible for the content and consequences of your communications. Do not share information via chat that you would not share in a written letter; while messages are encrypted in transit and at rest, they are visible to the parties in the conversation and to SYLAR staff in narrow circumstances (e.g. abuse investigations, legal compulsion).
Where the Service facilitates bookings, SYLAR acts solely as a platform between the client and the business. SYLAR is not a party to any transaction between a client and a business. The business is responsible for delivering the service; the client is responsible for paying for it (by whatever method the business accepts).
If a future version of the Service facilitates in-app payments between clients and businesses or the collection of tips, additional terms specific to those flows will apply and will be presented to you before you use them.
The Service, including its software, design, logos, trademarks, and underlying technology, is owned by SYLAR or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as permitted by these Terms.
"SYLAR" and the SYLAR logo are our trademarks. Do not use them without our prior written consent.
The Service may link to or integrate with third-party services (Apple, Google, Supabase, Cloudflare, and others). Those services are governed by their own terms and privacy policies; we are not responsible for them.
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
You may terminate your account at any time via Profile → Settings → Delete account in the app, or by emailing support@sylar.app.
We may suspend or terminate your access to the Service, with or without notice, if:
On termination, your right to use the Service ceases immediately. We may retain certain information as described in the Privacy Policy or as required by law.
The Service is provided "as is" and "as available".
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant that the Service will be error-free, secure, or uninterrupted, that defects will be corrected, or that any content on the Service is accurate, complete, reliable, or current.
To the maximum extent permitted by law:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages; to that extent, the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless SYLAR and its operators, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (i) your use of the Service, (ii) Your Content, (iii) your violation of these Terms, or (iv) your violation of any rights of a third party.
We may update these Terms from time to time. If we make material changes, we will notify you via the app or by email at least 14 days before the change takes effect. Your continued use of the Service after the change takes effect constitutes acceptance.
These Terms are governed by the laws of the jurisdiction in which SYLAR is established, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the courts of that jurisdiction, unless mandatory consumer-protection laws in your country of residence require otherwise.
If you are a consumer located in the European Union, nothing in these Terms limits your right to bring an action in the courts of your country of residence as permitted by applicable EU law.
For questions about these Terms: