These Terms of Service (the "Terms") govern your access to and use of the SYLAR application, website, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 16 years old to create an account. A business account that accepts payments from clients or receives payouts must be operated by someone who is 18 or older (the age of majority for commercial contracts) - a minor cannot be a seller, self-employed taxpayer, or party to a payment contract. If you use the Service on behalf of a business or legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.
You must not use the Service if you are barred from receiving it under the laws of your country or any country where we operate.
You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us immediately at security@sylar.app if you suspect unauthorised access. We are not liable for losses caused by unauthorised use of your account resulting from your failure to maintain security.
You must provide accurate information when registering and keep it up to date. Creating an account with false information or impersonating another person is not permitted.
SYLAR is a single mobile application (and its supporting web services) that hosts many independent business profiles - effectively "mini-apps" - inside the SYLAR application. Business users do not publish a separate app to the Apple App Store or Google Play; they build and operate their profile inside SYLAR, and clients discover and book services by installing the one SYLAR mobile app.
SYLAR serves two categories of users:
Specific features may vary by plan, country, and device platform. We may add, modify, or remove features at our discretion; material changes will be communicated in advance.
SYLAR offers an in-app live queue for walk-in clients. The estimated wait time displayed in the queue is computed from the business's published schedule and the durations of bookings and queued services. Wait times are approximate - services may run faster or slower than planned, clients ahead may leave or arrive late, and businesses may admit you earlier or later than the displayed estimate. SYLAR is not liable for any divergence between the estimated and the actual wait. The queue position itself (how many people are ahead of you) is authoritative; the time figure is provided for convenience only.
Business accounts may subscribe to SYLAR Pro to publish their business profile inside the SYLAR application and unlock additional features. The subscription is offered at from USD 12.90 per month (with regional pricing in local currency - for example, 990 RUB in Russia or €9.90 in the Eurozone), billed monthly.
SYLAR is distributed via the Apple App Store and Google Play worldwide, and via RuStore in Russia. The subscription billing provider depends on where you installed the app and your region: Apple or Google handle in-app purchases in the App Store / Google Play versions; T-Bank handles billing in the Russian (RuStore) version; and Paddle handles web checkout. Payment is charged at confirmation of purchase. Subscriptions automatically renew at the end of each billing period for the same term and price unless you cancel before the renewal date (at least 24 hours before, for app-store subscriptions).
A 30-day free trial is available to subscribers who redeem a SYLAR partner's promo code before checkout. If a valid trial promo is applied, no charge occurs until the 30 days end; if you do not cancel before then, the first monthly charge is applied automatically. You can cancel at any time during the trial.
Manage or cancel your subscription in:
If you cancel, your subscription remains active until the end of the current billing period; it is not pro-rated.
Subscription refunds are handled by whoever processed the payment and are subject to their policies: for App Store / Google Play purchases, request the refund directly through your Apple or Google store account; for the Russian (RuStore) version, refunds go through T-Bank; for web checkout, through Paddle. We have no authority to grant refunds for purchases processed by an app store. Refunds for payments you make to a business through the Service (orders, deposits, gift certificates, tips) are the responsibility of that business - see section 9.
We may change subscription prices. Any change takes effect at the next renewal and will be communicated to you at least 30 days in advance. Continuing the subscription after the change takes effect constitutes acceptance of the new price.
You agree not to:
We reserve the right (but are not obligated) to monitor content posted on the Service, to remove content that violates these Terms, and to suspend or terminate accounts that engage in prohibited conduct.
The Service allows you to create, upload, and share content - including business descriptions, service listings, staff profiles, photos, reviews (with optional voice or video), chat messages, and CRM notes ("Your Content").
You retain all rights to Your Content. We do not claim ownership.
To operate the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, modify (for formatting and display), and publicly display Your Content solely for the purpose of providing the Service to you and your permitted audience (e.g. your clients). This licence ends when you delete Your Content or delete your account, except for (i) copies retained in backups for a limited period and (ii) anonymised or aggregated data.
You represent and warrant that you have the right to submit Your Content to the Service, and that Your Content does not infringe any third-party rights (including intellectual property, privacy, and publicity rights), does not contain private information of others without their consent, and does not otherwise violate these Terms.
We use automated image analysis (NSFW detection) and may review flagged content manually. We may remove Your Content and suspend your account if we determine, in our reasonable discretion, that Your Content violates these Terms or applicable law.
Clients may leave reviews for businesses after a completed booking. Reviews must reflect genuine experiences, must not contain false or defamatory statements, and must not be written in exchange for payment, discounts, or other incentives. We may remove reviews that violate these rules.
Businesses may respond to reviews but may not retaliate against reviewers, including by denying service or threatening legal action against honest feedback.
The Service includes a chat feature between businesses and clients. We operate this as a neutral conduit; we do not routinely review messages. You are solely responsible for the content and consequences of your communications. Do not share information via chat that you would not share in a written letter; while messages are encrypted in transit and at rest, they are visible to the parties in the conversation and to SYLAR staff in narrow circumstances (e.g. abuse investigations, legal compulsion).
Where the Service facilitates bookings, SYLAR acts solely as a platform between the client and the business. SYLAR is not a party to any transaction between a client and a business. The business is responsible for delivering the service; the client is responsible for paying for it (by whatever method the business accepts).
Where the Service facilitates in-app payments between clients and businesses (orders, deposits, bookings, gift certificates, and tips), the business is the seller and merchant of record. SYLAR only facilitates the payment through our payment providers (Stripe or T-Bank, depending on region) and charges a platform fee of 1% per transaction, in addition to the payment provider's own processing fee. The business is responsible for delivering the goods or services, issuing refunds, handling chargebacks and disputes, and paying all applicable taxes. Payouts to the business may be held for a short buffer period to cover possible chargebacks; if a payment is refunded or charged back, the platform fee is returned accordingly.
The Service, including its software, design, logos, trademarks, and underlying technology, is owned by SYLAR or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as permitted by these Terms.
"SYLAR" and the SYLAR logo are our trademarks. Do not use them without our prior written consent.
The Service integrates with third-party providers to operate, including app distribution and billing (Apple, Google, RuStore), payment processing (Stripe, T-Bank, Paddle), infrastructure (Supabase, Cloudflare), and email and monitoring providers. Transaction data necessary to process a payment is shared with the relevant payment provider. Those services are governed by their own terms and privacy policies; we are not responsible for them.
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
You may terminate your account at any time via Profile → Settings → Delete account in the app, or by emailing support@sylar.app.
We may suspend or terminate your access to the Service, with or without notice, if:
On termination, your right to use the Service ceases immediately. We may retain certain information as described in the Privacy Policy or as required by law.
The Service is provided "as is" and "as available".
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant that the Service will be error-free, secure, or uninterrupted, that defects will be corrected, or that any content on the Service is accurate, complete, reliable, or current.
To the maximum extent permitted by law:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages; to that extent, the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless SYLAR and its operators, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (i) your use of the Service, (ii) Your Content, (iii) your violation of these Terms, or (iv) your violation of any rights of a third party.
We may update these Terms from time to time. If we make material changes, we will notify you via the app or by email at least 14 days before the change takes effect. Your continued use of the Service after the change takes effect constitutes acceptance.
These Terms are governed by the laws of the jurisdiction in which SYLAR is established, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the courts of that jurisdiction, unless mandatory consumer-protection laws in your country of residence require otherwise.
If you are a consumer located in the European Union, nothing in these Terms limits your right to bring an action in the courts of your country of residence as permitted by applicable EU law.
For questions about these Terms: